Refund policy

OVERVIEW

This Privacy Policy describes how La Madeleine Candles ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and applicable laws in the Netherlands.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you visit our website, we may collect the following types of personal data:

1. Information you provide directly:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

2. Automatically collected information:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and tracking technologies

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you (order updates, customer support)

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send marketing emails (only if you have given consent

SECTION 3 – LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on:

  • Contractual necessity (to process your order)

  • Legal obligations (e.g. tax regulations)

  • Legitimate interests (improving our services, fraud prevention)

  • Consent (for marketing communications)

SECTION 4 – SHARING YOUR INFORMATION

We only share your data when necessary, including with:

  • Payment providers

  • Shipping and logistics partners

  • IT and hosting providers

Our webshop is powered by Shopify, which processes data on our behalf.

We ensure that all third parties comply with GDPR requirements.

SECTION 5 – INTERNATIONAL DATA TRANSFERS

Your information may be transferred outside the European Economic Area (EEA), including to Canada or the United States.

In such cases, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

SECTION 6 – DATA RETENTION

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (e.g. tax retention requirements)

SECTION 7 – YOUR RIGHTS (GDPR)

As an EU resident, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at:
info@lamadeleinecandles.nl

You also have the right to file a complaint with a supervisory authority.

SECTION 8 – COOKIES

We use cookies and similar technologies to:

  • Ensure website functionality

  • Improve user experience

  • Analyze website traffic

  • Support marketing efforts

You can manage or disable cookies via your browser settings.

SECTION 9 – SECURITY

We take appropriate technical and organizational measures to protect your personal data against:

  • Loss

  • Misuse

  • Unauthorized access

However, no method of transmission over the internet is 100% secure.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.

SECTION 11 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

SECTION 12 – CONTACT INFORMATION

If you have any questions about this Privacy Policy or your personal data, please contact us:

La Madeleine Candles
info@lamadeleinecandles.nl